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Manager, Provider Management & Connected Care

Manager, Provider Management & Connected Care

Prudential plcKuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Responsibilities

System & Process Management

  • Lead the full cycle of system enhancements, from gathering business requirements to deployment and post-go-live support.
  • Drive User Acceptance Testing (UAT), Operational Readiness Testing (ORT), and Disaster Recovery (DR) tests. Prepare test scripts, test scenarios, and review results.
  • Collaborate with IT and vendors to translate business needs into Functional Specification Documents (FSDs).
  • Manage and monitor the HAS Portal, ensuring system performance, troubleshooting, and stakeholder satisfaction.
  • Coordinate and manage OCR and e-Benefit (EB) systems to support seamless claims, verification, and reporting processes.
  • Stakeholder & Vendor Management - Act as the main liaison between the business unit, IT, and third-party vendors.
  • Facilitate requirement walkthroughs with technical teams and stakeholders to align expectations.
  • Oversee vendor performance to ensure timely and quality delivery of system upgrades and fixes.
  • Lead, coach, and mentor two system specialists, ensuring alignment with department goals and skill development.
  • Conduct knowledge-sharing sessions and lead training programs related to system usage and enhancements.
  • Reporting &ernance - Prepare progress reports, dashboards, and system issue logs for internalernance meetings.
  • Ensure systempliance, audit readiness, and documentation accuracy.

Requirements

  • Bachelor's degree in IT, Business Information Systems, Health Informatics, or a related field.
  • Minimum 3-5 years of experience in system-related roles, preferably within healthcare or insurance.
  • Proven experience in managing UAT, ORT, system walk-throughs, and end-to-end project management.
  • Strong knowledge of system development lifecycle (SDLC), user training, and vendor coordination.
  • Experience preparing and reviewing Functional Specification Documents (FSDs).
  • Excellentmunication, stakeholder engagement, and team leadership skills.
  • Familiarity with OCR, e-invoice / billing integrated platforms, and hospital / provider-related systems is an advantage.

    • Preferred Skills

  • Project management certification (, PMP, PRINCE2) is an added advantage.
  • Strong in system management and problem-solving capabilities.
  • Proficiency in Microsoft Office tools (Excel, Word, PowerPoint) and project tracking software.

    • Why Join Us

    You'll be at the forefront of digital transformation in healthcare provider services. This is a dynamic role where leadership, innovation, and system excellence meet, enabling you to make a tangible impact on operational efficiency and service quality.

    Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Job ID 25050568

    Buat amaran kerja untuk carian ini

    Manager Management • Kuala Lumpur, Malaysia