Customer Service (Mandarin Speaker)

As a Customer Service, you will be the key person to attend to customer’s enquiries and close sales in social media, website, marketplace platforms and offline market. What do we need you to do? -Handle customer request, feedback, concerns and questions professionally. -Answer calls and messages posted by customers. -Attend to all live chats in social media and e-commerce platforms. -Manage customers issues effectively. -Build and maintain strong relationship with all potential and existing customers and agents. -Initiate, follow up and close sales with customers and agents proactively. -Coordinate and follow up closely on projects’ activities and deadlines. -Responsible for online marketplaces and website operations and activities. -Prepare daily, weekly, and monthly sales reports. -Coordinate and arrange works internally with inter-departmental personnel, as well as with clients, suppliers and government agencies. -Undertake ad-hoc tasks or any other duties as assigned [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-quikmaster-job-customer-service-mandarin-speaker]

• Minimum Certificate or equivalent -Ability to converse in Mandarin, English and Malay -Sales-oriented and good communication and interpersonal skills -Positive attitude and have passion towards the online and offline marketing industry -Good problem-solving skills, able to navigate unexpected situations or conditions -Matured, responsible and willing to work as a team -Proficient with MS Office Applications (Word, Excel and PowerPoint) -Must be able to work in Batu Caves