Manager / Assistant Manager, Wholesale Credit Operations

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We are seeking an experienced Credit Administration professional to lead and manage our Wholesale Credit Operations team. The Manager / Assistant Manager will be responsible for the day-to-day operations of the center, ensuring the team's effectiveness and efficiency in achieving departmental KRAs and responsibilities include identifying and escalating operational gaps, act as the second-line support serving as relief in absence of the Head of Center, advising Business units and Solicitors, and monitoring loan drawdown productivity and turnaround times. The successful candidate will be reported to the Head of Credit Administration Centre.

Key Responsibilities

• Maintain and ensure the accuracy of various data points, including customer information, facility lines, Bank Negara Malaysia (BNM) reporting codes, and collateral creation.
• Responsible for ensuring all conditions stipulated in the approved Credit Approvals (CA / CR) are accurately transcribed in Loan Offers (LO / SLO / LN).
• Manage the loan documentation process, including Issuance Letter of Instruction, preparing IHP documents, and ensuring all documentation is complete and compliant with internal / external policies, regulations, and legal requirements.
• Oversee the disbursement, including loan account creation, preparing remittances, and managing General Ledger balances, ensuring adherence to service standards.
• Manage the Lodgment of Security documents, including follow-up with Business centers and Solicitors to ensure perfection of Security documents are secure.
• Work closely with solicitors, developers, internal legal, and business centers to ensure proper documentation, provide advisory services on credit operations, address customer / business issues, monitor post-release conditions, and prepare management reports.
• Provide coach, supervise, and guide team members to ensure timely loan disbursement and effective management of customer expectations (both internal and external) to foster positive customer experiences.
• Keep on track of the team's daily operations, including system maintenance, General Ledger posting, Lodgment of Security document and monthly report generation, while ensuring checker / maker controls are in place.
• Analyze existing business processes and initiating / suggesting improvements, re-engineering, or simplification strategies to drive sustainable growth.
• Embed strong ESG values in Operations, strengthening commitment to Customers, Employees, Communities & CSR activities.

Job Requirements