Customer Service (Mandarin)

Requirements

Role : Customer Service (Call Center)

Client is looking for a Candidate, to handle call center responsibilities (calls and emails) for the Singapore market, but will be based in Malaysia

Chinese mandarin speakers preferred.

Offered Salary : Monthly basic salary : RM4100 + RM100 transport allowance= total RM4200

Joining Date : Immediate, ASAP.

Working Hours : 11.00am to 8.00pm from Monday to Friday.

Work Location : Bangsar South, KL

Responsibilities

Essential

• Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business.
• Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures.
• Responding efficiently and accurately to Distributors or customers, explaining Company’s policies and procedures together with possible solutions, to help the customers feel supported and valued.
• Building relationship with Distributors or customers and listening to their feedbacks or concerns to improve Distributors and customer retention.
• Equipped with strong knowledge of products, Company’s mobile apps, and intranet to support Distributors or customers and provide guidance if needed.
• Providing recommendations or upselling products or business solutions that may better suit Distributors’ or customers’ needs.
• Identify and escalate issues to overseeing supervisor.
• Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.
• Regularly updates job knowledge by studying new product descriptions and actively participate in training opportunities.

Benefits

transport allowance, Monday to Friday day shift

Company products at discounted price

Additional Benefits

Skills

Customer Service Mandarin Language Proficiency Call Center Management Communication Skills Active Listening

Important Information

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