Customer Support Specialist

Requirements

• Possess a minimum of Secondary / SPM / 'O' Level certification.
• Open to fresh graduates and entry-level candidates seeking a Customer Service Representative role.
• Able to read & write in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Exhibit strong customer service skills with a genuine passion for helping customers and resolving their inquiries or issues.
• Proficient in problem-solving techniques to efficiently address customer concerns and provide appropriate solutions.
• Capable of managing time effectively to prioritize tasks, meet deadlines, and handle a high volume of customer interactions.
• Possess basic proficiency in Microsoft Excel for data entry, reporting, and analysis of customer service metrics.
• Ability to multi-task, priorities and manage time effectively.
• Able to work in24 Hours Rotational Shift (Rotational Off day, 6 days work per week, 8 hours per day)

Responsibilities

Benefits

Why Join us?

Skills

Customer service Communication Skills Problem Solving Time Management Microsoft Excel

Important Information

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