Responsibilities
1. Incident Management :
- Monitoring : Continuously monitor banking systems for any issues or anomalies.
- Resolution : Quickly respond to and resolve incidents to minimize downtime and impact on business operations.
- Escalation : Escalate unresolved issues to higher-level support or development teams.
2. Problem Management :
Root Cause Analysis : Investigate recurring issues to identify root causes and implement permanent fixes.Documentation : Maintain detailed records of problems and solutions for future reference.3. Change Management :
Review : Assess and approve changes to banking systems to ensure they do not disrupt operations.mplementation : Coordinate and oversee the implementation of changes.4. Service Management :
SLApliance : Ensure that service level agreements (SLAs) are met.Reporting : Generate regular reports on system performance and incidents.5.munication :
Stakeholder Interaction : municate effectively with stakeholders, including business users, IT teams, and vendors.Status Updates : Provide regular updates on system status and ongoing issues.6. Team Leadership :
Mentoring : Guide and mentor junior support staff.Coordination : Coordinate activities within the support team to ensure efficient operation.7. Continuous Improvement :
Process Optimization : Identify opportunities to improve support processes and system performance.Training : Conduct training sessions for staff on new systems and procedures.Job Requirements
Degree inputer science / engineering or related disciplines.12 + years of hands on application support , minimum 06 year experience in the banking industryIndependent, proactive and self-starter with excellent interpersonal andmunication skills.Strong analytical and good problem-solving skills.Ability to work in a fast-paced and team-oriented environment.Good functional and technical knowledge of different banking domains ( retail, wholesale , investment banking, Global Market etc)Technical Skills Required :
1. Banking Systems Knowledge :
Core Banking , Private Banking, Global Market Applications : Familiarity with banking systems.Payment Systems : Understanding of payment processing systems such as SWIFT, ACH, and RTGS.Data Warehousing system2. Database Management :
SQL : Proficiency in SQL for querying and managing databases.Database Administration : Experience with database management systems like Oracle, SQL Server, or MySQL.3. Operating Systems :
Unix / Linux : Strong knowledge of Unix / Linux operating systems for server management.Windows Server : Experience with Windows Server environments.AS4004. Monitoring Tools :
Application Performance Monitoring : Familiarity with tools like ITRS GeneosInfrastructure Monitoring : Experience with tools like Splunk.Good to have : -
Good understanding of ITIL methodologyExperience in working with some of these technical platforms or programming languages - Unix, Oracle, Sybase,C++, and Scripting.
Cloudputing : Familiarity with cloud platforms like AWS, Azure, or Google Cloud.Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or amodations to be made for the recruitment process, please inform us when you submit your online application.
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eFC_Slot Job ID 1064938466
