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Executive - Technical Support (Vietnamese & English)

Executive - Technical Support (Vietnamese & English)

ScicomKuala Lumpur, MY
23 hari lalu
Penerangan pekerjaan

Job Description

Responsibilities of the Role :

  • Receive call / digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop / laptop / tablet / other related devices).
  • Determine the problem and provide a technical resolution within the contact or by dispatching for service.
  • Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
  • Always strive to meet and exceed customers’ needs and expectations.
  • Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
  • Provide feedback to the Team Leaders / CC manager for any opportunities on improvement.
  • Demonstrate the required maturity to work from home / remotely under minimum supervision.

Requirements for the Role :

  • Degree, Diploma or an equivalent professional qualification.
  • Vietnamese language – to Speak, Read, and Write.
  • Fresh graduates with good English and Vietnamese  communication skills and personal / working experience in handling computers / laptops or technical issues.
  • Understanding of desktop, laptop and tablet’s hardware and technology.
  • Technical knowledge with problem solving and troubleshooting skills.
  • Technical knowledge on Microsoft Operating Systems & Office Suites.
  • Excellent customer service skills and professionalism in spoken and written Vietnamese & English languages .
  • Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

    • The Package :

  • Attractive Salary (RM3,000 - RM4,000).
  • Housing Allowance (RM500).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
  • Working Location : Kuala Lumpur.
    • Buat amaran kerja untuk carian ini

    Technical Support • Kuala Lumpur, MY