Job Description
Responsibilities of the Role :
- Receive call / digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop / laptop / tablet / other related devices).
- Determine the problem and provide a technical resolution within the contact or by dispatching for service.
- Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
- Always strive to meet and exceed customers’ needs and expectations.
- Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
- Provide feedback to the Team Leaders / CC manager for any opportunities on improvement.
- Demonstrate the required maturity to work from home / remotely under minimum supervision.
Requirements for the Role :
Degree, Diploma or an equivalent professional qualification.Vietnamese language – to Speak, Read, and Write.Fresh graduates with good English and Vietnamese communication skills and personal / working experience in handling computers / laptops or technical issues.Understanding of desktop, laptop and tablet’s hardware and technology.Technical knowledge with problem solving and troubleshooting skills.Technical knowledge on Microsoft Operating Systems & Office Suites.Excellent customer service skills and professionalism in spoken and written Vietnamese & English languages .Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.The Package :
Attractive Salary (RM3,000 - RM4,000).Housing Allowance (RM500).Performance related bonus for confirmed staff.Annual Leave 15 days.Medical Leave 14 days.Medical and hospitalization coverage.Working Location : Kuala Lumpur.