Tawaran kerja ini tidak tersedia di negara anda.
Customer Service Manager (Logistics)
Hiredly XKuala Lumpur, MY30+ hari lalu
Penerangan pekerjaanOversee the department's Profit and Loss (PandL) and collaborate with the company to minimize operational costs and enhance productivity through the implementation of efficient processes and policies. -Address customer issues with the team, devising strategies to enhance the customer experience, including resolving complaints and problems promptly. -Set and monitor KPIs and goals, driving continuous improvement to maximize profitability, reduce lead time, enhance delivery cost efficiency, and minimize losses and damages. -Ensure that the company’s operations comply with all internal policies and industry procedures. -Propose and implement innovative strategies for future shipping and logistics operations, staying informed of market trends, competitor activities, and industry developments. -Assist management in ensuring logistics partners meet the company’s performance standards. -Monitor and drive improvements in logistics partners' KPIs, including lead time, loss prevention, and damage control. -Lead initiatives to drive the growth of logistics partners, merchants, customer satisfaction, and cost optimization, collaborating closely with relevant departments. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-hiredly-x-job-customer-service-manager-logistics] A Bachelor’s or Master’s degree in Logistics Management, or equivalent practical experience. -A minimum of 10 years of experience in the shipping and logistics industry, with a focus on the relevant role. -Proficiency in English, Mandarin, and Bahasa Malaysia is preferred, as the role requires communication with both local and international clients. -Strong ability to coach and develop a team, ensuring alignment with best practices and standardized procedures. -Demonstrated leadership and managerial skills, with the ability to inspire and guide a team. -Excellent communication and organizational skills to manage internal and external interactions effectively. -Strong analytical abilities with a deep understanding of end-to-end operations, including the impact on merchant and customer experience, as well as cost management. -Ability to structure and optimize operations for maximum efficiency. -Experience in sales is an added advantage.
Buat amaran kerja untuk carian ini
Customer Service • Kuala Lumpur, MY