Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Real Time Incidents

Real Time Incidents

CognizantKuala Lumpur, Malaysia
5 hari lalu
Penerangan pekerjaan

Responsibilities

Data entry : Creating, updating, expiring transportation disruptions and road incidents using your primary and English language via our internal tools while ensuring the following responsibilities below are met :

  • Quality : Ensuring quality outputs and meeting required AHT / KPI / SLA
  • Knowledge : Referring to our internal knowledge base to improve your knowledge.
  • Passing the monthly internal process knowledge test.
  • Proactiveness : Proactively raise any discrepancies, issues or bugs.
  • Efficiency : Meeting datelines for any given project or task

Essential Skills

  • Vietnamese proficiency : Advance level in speaking, reading and writing
  • High English language fluency is a requirement as all tools,munications, documentations and training are all in English.
  • Have a good understanding of all forms of public transport.
  • Skilled researcher andfortable using a variety of online sources in various languages.
  • Goodmunication skills.
  • Keen attention to detail and very meticulous.
  • Self-motivated and responsible.
  • Able to maintain positive attitude and attention to detail when performing repetitive tasks
  • Adaptable and able to learn new projects and processes.

    • Nice to Have Skills

  • Customer service background munications team) preferred, but not necessary.
  • QGIS skills preferable.
  • Second language (if required as per Project Scope above).
  • MAC OS X experience preferred
  • Incident management experience is a big plus
  • 1-year technical support or other problem-solving experience preferred, not necessary

    • Job ID 00064322311

    Buat amaran kerja untuk carian ini

    Real • Kuala Lumpur, Malaysia