NOC Technician IV

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!

Overview

We have an exciting opportunity for you to become an integral member of TNS’ global 24 / 7 network operations team. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our Telecommunication network, upkeeping high availability networks, and providing timely resolutions and quality assurance for customers.

Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance to meet the expectations of our customers and their defined SLAs on a 24x7x365 basis.

Responsibilities

• Monitor network surveillance systems, respond to alarms and error conditions, as well as monitor email and manage a phone queue taking direct support calls from our customers and vendors.
• Manage and resolve assigned incident tickets.
• Provide direct support to internal and external customersto mitigate service impact resulting from network events.
• Perform complex troubleshooting, fault isolation, root cause analysis, and incident management supporting SS7, SIP, and Diameter Signaling Platforms as well as IPX and IP networks.
• Perform troubleshooting for BGP peering and IP connectivity alarms
• Troubleshooting Ethernet, DS0, DS1, DS3, and optical circuits and connectivity utilizing -Switches, Routers, STPs, DACS, DNX, DSR's and other muxing equipment
• Interface with TNS customers, telecommunications carriers, and equipment vendors. -Perform routine and corrective maintenance on network elements
• Work a rotating shift as required to support 7x24x365 Operations
• Must be able to perform shift work including nights, weekends and holidays as required
• Good communication skills and the ability to work well within a team.

Desired Competencies

Desired Skills / Experience :

Education : Bachelor's degree in a technical field or equivalent experience

Our people make all the difference in our success.

What We Offer :

Qualifications

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability / handicap status or any other legally protected characteristic.