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Operation Executive

One Complete Solution (M) Sdn BhdBayan Lepas, Pulau Pinang, Malaysia

14 hari lalu

Penerangan pekerjaan

Requirements

A high quality standard and professional service is provided to all customers at all times.
The assigned site operates profitably any budgeted targets are achieved and maintained.
Responsible, supervising, full follow-up performance of side, liaise with other managers to rectify problems arise to head office.
To ensure they are developed of all levels of staff on job knowledge.
Keep control of company policies and procedures to be implemented at site all the time.
Motivates and support division policies to achieve goals and objectives.
Keep control of monthly inventory of chemicals, materials and equipment for being no shortage and no excessive.
All customers are visited regularly and high satisfaction service provided therefore to ensure cancellation is minimal.
All company and department policy are adhered to at all times.
The Department operates profitably and all budgeted targets are achieved and maintained.
Development of all our staff.

Responsibilities

1. Contract Management

Ensuring close communication with site team to overcome any operational challenges inclusive but not limited to daily deployment of workers, tasks scheduling, coordination of works, client management.

Prompt respond to clients are MANDATORY. All clients are to be acknowledged of requests / communications within the same day.

To carry out audits to ensure quality of cleaning is maintained and improved along with Supervisors and clients.

2. Staff Management

Responsible to ensure staff welfare are taken care inclusive but not limited to distribution of cash wages when needed, arrangement of medical check-ups, etc.

Serve as a mediator in terms of any challenges faced by workers be IT on salary issues, HR matters, or etc.

3. Control Process

To highlight any information received at sites including but not limited to potential revenue, contract renewal, etc.

Any decisions required apart from daily cleaning activities is to be referred back to Superiors. No commitment is to be given to external parties (client / vendor) without prior approval.

All internal arrangements or communications are to be kept private and confidential, not to be shared with external parties.

4. Reporting

To ensure attendance are tabulated accurately into payroll formats. Thorough checking on site / staff information inclusive but not limited to leaves, absenteeism, OTs, off days, etc.

Ensuring monthly stock requisition is placed timely without exceeding budget.

Prompt submission on all operational documentation in accordance to pre-determined datelines. (E.g. : Hostel, Utilities, Machineries, etc.)

To complete site evaluation form endorsed by clients on a monthly basis.

Any ad-hoc reporting required by Management.

5. Flexibility

To practice flexibility in tasks handling. Management may relocate your position based on your strength to best suit the organization.

The Management may also re-assign you to a new line Executive / Manager.

A] 5 “S” practice

To ensure all work stations of staff under your responsibility conforms to 5 “S” Standard upon adequate training is provided to all.

Ensure all files are indexed and filed accordingly for easy retrieval

B] Reports

To prepare the necessary reports accurately as requested by Management on timely basis and to submit as per set deadline.

All reports to be filed appropriately for future references

C] Meetings

To attend all fixed Department meetings without fail.

To present relevant updates on progress of activities under your responsibilities.

To ensure relevant report formats are approved by General Manager / HOD / Senior Manager / Manager of Operation Department and the same is completed and presented accordingly during the fixed meetings.

D] Handling Queries from Clients / Authorities

Visit Clients / Authorities where appropriate to handle and manage issues related to the key responsibilities stated herein

The above is not exhaustive and other assignments may be given to you from time to time by the Management.

Benefits

Compassionate Leave

Buat amaran kerja untuk carian ini

Operation Executive • Bayan Lepas, Pulau Pinang, Malaysia