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Service Manager
Kulai Speed Auto Services Sdn BhdKulai, Johor, Malaysia14 hari lalu
Penerangan pekerjaanResponsible for overall management of the service center activities and ensure the achievement of service center objectives. To ensure all target such as intake, sales / revenue, CSI, parts etc. are met as per guidelines. Responsible for the implementation and compliance of PSM standard at all time. Lead and communicates with staff / team on a regular basis to discuss customer feedback, issues, seek and provide suggestions for improvements in order to create a conducive working environment. Creates common, shared goals and motivates the team to support key initiatives and achieve their performance objectives. To ensure service center personnel receive adequate training in order to upgrade their skills / knowledge. To ensure that all the administrative requirements for the service center are fulfilled Relevant documents / system are being utilized and monitored accordingly. Monitoring of warranty claim submission is administered. Monitoring and minimizing quantity of pending vehicles. Inventory of parts, accessories, lubricants, tools, facilities are maintained in good conditions. Deals with various external regulatory authorities regarding regulations and ensures service centers follow the regulations to avoid fines and complaints from the authorities concerned. To ensure that safe working practices are in place in order that there is no loss in down time, productivity, injuries and damage of company property / reputation. Cultivate customer service mind to all staff / team and always put customer satisfaction as highest priority To perform any other duties specified by superior / HQ. Attractive incentive structure Training opportunities provided to upskill Friendly working environment SOCSO
Requirements
- Degree holder and above - Any certifications related to automotive service management, such as from automotive institutes or brands, can be a bonus.
- Experience in related field preferred
- Fluent in Bahasa Malaysia (Reading, Writing and Speaking)
- Literate in English
- Customer service focused
- Attention to Detail
Responsibilities
Benefits
Skills
Leadership Customer Relationship Management Problem-solving
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Service Manager • Kulai, Johor, Malaysia