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Service Manager

Service Manager

Kulai Speed Auto Services Sdn BhdKulai, Johor, Malaysia
14 hari lalu
Penerangan pekerjaan

Requirements

  • Degree holder and above - Any certifications related to automotive service management, such as from automotive institutes or brands, can be a bonus.
  • Experience in related field preferred
  • Fluent in Bahasa Malaysia (Reading, Writing and Speaking)
  • Literate in English
  • Customer service focused
  • Attention to Detail

Responsibilities

  • Responsible for overall management of the service center activities and ensure the achievement of service center objectives.
  • To ensure all target such as intake, sales / revenue, CSI, parts etc. are met as per guidelines.
  • Responsible for the implementation and compliance of PSM standard at all time.
  • Lead and communicates with staff / team on a regular basis to discuss customer feedback, issues, seek and provide suggestions for improvements in order to create a conducive working environment.
  • Creates common, shared goals and motivates the team to support key initiatives and achieve their performance objectives.
  • To ensure service center personnel receive adequate training in order to upgrade their skills / knowledge.
  • To ensure that all the administrative requirements for the service center are fulfilled
  • Relevant documents / system are being utilized and monitored accordingly.
  • Monitoring of warranty claim submission is administered.
  • Monitoring and minimizing quantity of pending vehicles.
  • Inventory of parts, accessories, lubricants, tools, facilities are maintained in good conditions.
  • Deals with various external regulatory authorities regarding regulations and ensures service centers follow the regulations to avoid fines and complaints from the authorities concerned.
  • To ensure that safe working practices are in place in order that there is no loss in down time, productivity, injuries and damage of company property / reputation.
  • Cultivate customer service mind to all staff / team and always put customer satisfaction as highest priority
  • To perform any other duties specified by superior / HQ.
  • Benefits

  • Attractive incentive structure
  • Training opportunities provided to upskill
  • Friendly working environment
  • SOCSO
  • Skills

    Leadership Customer Relationship Management Problem-solving

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    Service Manager • Kulai, Johor, Malaysia