GENERAL MANAGER

People :

Driving exceptional people performance metrics, placing people at the heart of the district strategy.

Leading and inspiring Store Managers by coaching, challenging, and empowering them, creating an environment that promotes continuous development.

Developing and executing a talent strategy that supports cross-functional roles, nurtures future leaders, and ensures clear succession planning.

Fostering diversity and inclusion, prioritising employee wellbeing and serving as a role model.

Ensuring stores comply with legal and safety standards, including Working Time Directive, Right to Work, and HMRC guidelines.

Cultivating a psychologically safe environment, encouraging open communication and engagement through a District Engagement plan.

Plan :

Leading a culture of commercial excellence by coaching and managing your team to increase sales and adapt to seasonality and customer needs.

Addressing performance gaps across stores with a results-driven approach, using decisive leadership.

Taking accountability for safe and legal compliance, ensuring your team is empowered to meet everyday standards.

Overseeing operational targets and service agreements with partners, positioning the company as a top-tier partner for growth opportunities.

Managing costs effectively, ensuring budgets are met, and savings are made where possible.

Customer :

Being passionate about delivering a world-class customer experience, inspiring your team to embody this mindset in every store.

Ensuring store activities and brand standards are consistently executed through clear communication and regular validation.

Influencing decisions to benefit both customer experience and profitability, promoting a data-driven decision-making culture within your team.

Tailoring strategies to meet the unique needs of each customer, driving higher conversion rates and attracting future customers.

Job Requirements :

• Min 5 year(s) of working experience in retail & FMCG.
• Good communication skills, both written and verbal.
• Strong leadership, management skills, analytical skills.
• Willing to travel to stores regularly.
• Result oriented, able to work at a fast pace, multi-task and meeting tight deadlines environment.

Spoken Language :   Malay, English

Written Language :   Malay, English