Assistant Manager, Quality Assurance (Retail)

Position Responsibilities : -Plan and schedule outlet audit in meeting company requirement, execute improvement plan for effective and efficient outlet audit program. -Conduct internal audits to outlets to ensure compliance with food safety, hygiene practices, product quality and regulatory requirements in accordance with the established standards as per planned schedule.  -Review, verify and follow up on the corrective actions by the relevant stakeholders are effectively implemented in a timely manner.  -Effectively communicate the best practices, food safety protocols, and quality standards to retail outlet teams to ensure consistent implementation and awareness. -Monitor and analyze on the outlet audit performance, identify on the gap analysis, and implement continuous improvement initiatives to enhance overall quality and compliance. -Maintain the relevant documentation, update and revise when required. -Lead and guide team members to ensure the successful achievement of assigned project deliverables, fostering collaboration and maintaining high standards throughout the process. -Perform and collaborate with any relatable stakeholders in other special project / task assigned by superior / management. -Support the development of QA program improvements. Lead projects to develop or improve systems, standards, processes, and / or procedures. -Support in executing Supplier Quality Management program, evaluate current supplier base and identify opportunities for improvement. -Manage, coordinate and analyze product incidents by root cause analysis and facilitating incident resolution. -Supports in the establishment and maintenance of HACCP system and practice compliance and ensures that all necessary corrective actions are identified and resolved [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-zus-coffee-job-assistant-manager-quality-assurance-retail]

Qualifications and Experiences -Bachelor’s Degree in Food Science and Technology, Engineering or other related disciplines. - Formal background or training in technical areas relevant to product safety standards (HACCP / GFSI)  - At least 5 years of working experience in quality control and quality assurance management in FandB chain industry restaurant.  -Fluent in English and Malay (spoken and written); proficiency in additional languages is an added advantage. -Knowledge of food safety standards, quality assurance terminology, implementations, methods and tools. -Technical knowledge and hands on experience in handling certification audit such as HACCP is preferred.  -Able to articulate new information quickly and react positively to new and challenging opportunities. -Able to communicate effectively with team members, internal colleagues, operational peers and suppliers. -Attention to details and accuracy, meticulous with good problem-solving skills. -Confident, proactive, able to work under pressure and meet tight timelines. -Possess own transport and wiling to travel.  a Necessity, not a Luxury