Guest Services Assistant

Job Description

Your Responsibilities

The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

Your Duties

Documentation check : passport checking (International) and matching (Domestic), reservation checking from the system and issuing boarding pass.

Tagging luggage and carry on inspection, referred to Teams & Conditions.

Boarding guest to the aircraft.

Deplaning guest form the aircraft.

Providing assistance to guest if any special need : wheelchair, NTL, etc.

Handle documents : GD, crew sign, collecting departure and arrival immigration card.

Asking 7 mandatory security questions to all passenger that check-in their luggage.

Comply with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.

Your Traits

Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment

Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located

Possess good interpersonal and communication skills

Able to work on shift.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your are committed to creating a diverse work environment and are proud to be an equal opportunity employer.