Junior Executive - Supply Chain

JOB PURPOSE

A Technical Support Specialist’s role in the Supply Chain is significant to organization business operation. Technical hiccups can potentially affect the performance of a business operation. The specialist will ensure that all technical aspects are functioning optimally to propel workflow for the advantage of business operation. Therefore, a Technical Support Specialist’s duties and responsibilities may revolve around maximizing ticketing system capabilities and making recommendations.

JOB RESPONSIBILITIES

• Involvement in project implementation.
• Build and implement ticketing system according to requirements.
• Ensure system functionality for delivery by testing system components.
• Conduct system training when required.
• Provide high quality client technical support cases on OBT and related concerns.
• Provide high quality technical support cases on ticketing operational system and related concerns.
• Manage status of all technical support cases and ensure cases are resolved.
• Ensure all ticketing system and programs are properly documented (E.g. : test case and test results).
• Audit and analyze existing ticketing system to identify areas for improvement.
• Preparing reference materials for internal and external users by drafting operation instructions.
• Provide technical advice and support to Level 1 & 2 software engineers.
• Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
• Assist in Trade shows when necessary i.e. MAS Travel fair, MATTA etc.
• Ensure that all Standard Operating Procedures are adhered to.
• Any other duties at the discretion of the company.

JOB REQUIREMENT :