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Call Center Agent

Call Center Agent

21 Media MarketingSeri Kembangan, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Requirements

  • Possess a Certificate in any field.
  • Excellent communication skills in English, both written and verbal.
  • Demonstrated ability to provide exceptional customer service.
  • Proficient in problem-solving.
  • Ability to work effectively in a hybrid work environment (Seri Kembangan based).
  • Eagerness to learn and adapt to new social media marketing strategies and platforms.
  • Fresh graduates are encouraged to apply; entry-level position.
  • There are 3 shifts available : 12AM-8AM, 8AM-4PM, 4PM-12AM

Responsibilities

  • Answer incoming chats and respond to customer inquiries.
  • Provide information about products and services.
  • Handle and resolve customer complaints.
  • Identify and escalate priority issues.
  • Follow up customer chats where necessary.
  • Document all chat information according to standard operating procedures.
  • Complete chat logs and reports.
  • Produce chat summaries (As Required).
  • Provide quality customer service.

    • Benefits

  • Annual Leave
  • Medical Leave
  • SOCSO
  • Hybrid working mode

    • Additional Benefits

  • Training Provided

    • Skills

    Communication Skills Customer Service Active Listening

    Important Information

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    Center • Seri Kembangan, Selangor, Malaysia