Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Customer Success Associate - Labour and Human Rights Specialist - APAC

Customer Success Associate - Labour and Human Rights Specialist - APAC

EcovadisKuala Lumpur, Federal Territory of Kuala Lumpur, MY
18 hari lalu
Penerangan pekerjaan

Description

  • Manage a portfolio of customer and partner relationships while maintaining a high level of satisfaction and engagement with the service and tools.
  • Lead customer journey and coordinate projects ensuring they maximize the value they get from Ulula’s worker and community voice solutions. Provide thought leadership and partner with them to help them adopt and integrate the Ulula suite of tools in appropriate processes.
  • Own regular communication with clients to share project progress, source feedback and decisions, and promptly resolve issues and concerns. Manage and track activities, timelines and milestones.
  • Work with the customer to facilitate supplier (or other relevant stakeholder) onboarding and solution deployment on a systematic basis to drive adoption of product and services and ensure continuous uptake and usage.
  • Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met
  • Liaise between customer and internal Ulula / Ecovadis teams (sales, solutions implementation, operations) to promptly resolve customer challenges and find opportunities and solutions.
  • If custom reporting is in scope, coordinate project reporting, collaborating directly with the Product team.
  • Build advocacy among customers; establish and maintain strong relationships with customer project managers and decision makers
  • Promote upsell of additional services when needed
  • Successfully manage contracts renewals
  • Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met
  • Occasional travel may be required

Other :

  • Contribute to Ulula product and solutions continuous improvement process by gathering customer feedback and ideas to inform platform advancements
  • Lead and / or support a variety of departmental process improvement projects
  • Teamwork, peer-coaching, and best practices sharing to contribute to the development of Ulula / EcoVadis service and to maintain a positive and motivating atmosphere

    • Qualifications

  • 5+ years of experience in successfully delivering human rights due diligence related programs internationally; customer and account management or consulting / advisory services .
  • Social science background with knowledge and experience in supply chains, corporate sourcing, ethical procurement, social impact and international development, and / or business and human rights.
  • Excellent communication skills, both oral and written. Fluency in English, Malay and / or Bahasa Indonesia is mandatory; other languages are considered an advantage.
  • Familiar with measuring and tracking project delivery success metrics. Excellent excel and data analytical skills.

    • What sets you apart :

  • Familiarity with the auditing industry and international certification standards ( BSCI, SMETA, SA8000), industry associations ( Amfori), and sustainability entities ( SEDEX, RSPO), or knowledge and experience in community relations, corporate social responsibility programs (esp. from the agriculture, international development, mining, oil & gas, infrastructure sectors)
  • Proven understanding of the key European regulatory frameworks (CSDDD, LkSG, Modern Slavery Act, etc.) and its applicability throughout the supply chain in APAC.
  • Understanding of labour, human and community rights issues in global supply chains
  • Desire to learn, become familiar with and advocate for the use of modern technologies
  • Experience with project management and sales platforms, such as Salesforce
  • Self-motivated, with a high desire to take ownership of projects.
  • Ability to be agile and work independently in an ever changing environment.

    • Additional Information

  • Start date : ASAP
  • Full-time position (After probation period)
  • Location : Kuala Lumpur, Malaysia
  • Hybrid model : 4 days in office per month

    • In return for your expertise, we offer :

  • Support with all the necessary office and IT equipment
  • Wellness allowance for mental and physical wellbeing
  • Access to professional mental health support
  • Referral bonus policy
  • Learning and development
  • Sustainability events and community involvement
  • Peer recognition program
  • Employee-led resource groups
  • Medical Aid coverage in accordance with company policy
  • Hybrid work model
  • Work from abroad policy
  • Paid employee volunteer day

    • Our hiring team looks forward to reviewing your CV and cover letter with a guaranteed response to every application. A new job with purpose awaits you!

    Don’t fit all the criteria but still think you’d be a good candidate?  Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

    Can the hiring process be adjusted to suit my needs?  Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

    Buat amaran kerja untuk carian ini

    Customer Associate • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY