Beauty Advisor / Senior Beauty Advisor (Gucci Beauty, Mid Valley))

THE ROLE

Employment Type : Full-time

Division : Luxury Beauty

Job Title : Beauty Advisor

About the role

Join the world of refined luxury and sophistication as a Beauty Advisor, where we transcend conventional beauty norms. We are seeking a highly passionate individual to join our store as a Beauty Advisor, offering luxury personalised services to our customers, elevating customer experience and building inspiring brand connections and loyalty.

RESPONSIBILITIES

• Provide excellent customer experience by offering consultations to customers and personalised recommendations on product range selection based on customer needs.
• Achieve sales targets by upselling and cross-selling products, increasing basket size and IPT, and converting opportunities to sales.
• Educate customers on product features, ingredients, usage and benefits, new launches and best sellers.
• Help customers build connection with the brand and products.
• Use storytelling, offer demonstrations and conduct product testing, including fragrance layering.
• Make up applications and tutorials apply to 2-axis brands.
• Aim for long-term engagement with customers by maintaining good after-sales relationships
• Handle customer rejections and queries effectively.
• Keep up to date with market trends.
• Work together as a team to achieve team goals and assist with inventory management as needed.
• Maintain store / counter in optimal condition by adhering to visual merchandising guidelines that best represent the brand, ensuring cleanliness, organising products and testers properly, and replenishing stocks as needed.

REQUIREMENTS