Senior Key Account Manager (Influencer - ITTIFY)

About the Role : We’re looking for a strong Senior Key Account Manager to step into a leadership role — not just to manage key clients, but to act as the right-hand to the management team. This person will be the glue across teams, ensuring day-to-day operations run smoothly, the team is supported, and we’re always moving toward growth. You’ll lead with empathy, drive innovation, and play a key role in expanding our business and revenue streams. If you’re someone who thrives on both execution and big-picture thinking, this role is for you. Key Responsibilities : 🔹 Agency Leadership and Team Support -Act as the agency lead to support the overall operation team -Work closely with the manager to monitor team performance, workload, and welfare -Identify areas for process improvement and support day-to-day issue resolution -Mentor junior team members and help build a positive, collaborative team culture 🔹 Client and Campaign Management -Maintain and grow strong client relationships, acting as a trusted advisor -Oversee end-to-end campaign execution and ensure timelines, quality, and KPIs are met -Provide strategic input and creative recommendations to drive better results -Analyze campaign data and create performance reports with actionable insights 🔹 Innovation and Business Expansion -Bring fresh ideas to the table – new campaign formats, influencer strategies, platforms, and revenue opportunities -Proactively identify ways to add value to clients and grow existing accounts -Keep a pulse on market and platform trends to keep the agency ahead of the curve 🔹 Performance and Internal Alignment -Collaborate with internal stakeholders (Talent Managers, Sales, Ops) to ensure number alignment -Help track team and client performance metrics, using data to recommend improvements -Assist in quarterly reviews and internal business planning [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-imedia-asia-sdn-bhd-job-senior-key-account-manager-influencer-ittify]

• 3-5 years of experience in account management, influencer marketing, or digital agency -Strong leadership, communication, and problem-solving skills -Previous experience leading a small team or being a team lead -Familiarity with TikTok, IG, YouTube, XHS, and other social platforms -Ability to propose new solutions to improve revenue or internal efficiency