Marketing Manager (Full Spectrum Leadership Role, Skincare Industry)

Marketing -Manage overall aspect of marketing, branding and promotion across all digital channels to maximize product and business presence extensively -Actively maintain and update the Company’s social media platform, website, email, advertising campaign and others to generate sales. -Responsible for strategy development and implementation for Search Engine Optimization (SEO) and Search Engine Marketing (SEM) to increase visibility in search ranking. -Implement outreach of content pieces to earn links back to the website to improve our search engine ranking and create keyword specific landing pages as required. -Create content, landing pages and optimize user experience to increase qualified marketing leads and conversions. -Work closely with advertising or media experts for the successful execution of digital marketing activity. -Design, plan and implement marketing campaigns and strategies that drive up sales. -Prepare monthly and / or weekly reports, presentations and planning as and when required. -Well-versed with the healthcare governmental rules and regulations in implementing any marketing or advertising campaigns. -Lead and manage the marketing department in order to improve efficiency Customer Service -Train, lead, mentor, and manage the customer service team, ensuring efficient and effective customer support. -Efficiently resolve customer issues and ensure satisfaction. -Enhance service delivery by improving existing processes. -Set performance goals, provide regular feedback, and conduct performance evaluations. -Foster strong customer relationships and drive improvements through feedback. -Enforce service standards and ensure protocol adherence. -Utilize data to monitor performance, identify trends, and make data-driven decisions, providing reports on key performance indicators (KPIs). -Manage the customer service budget effectively [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-hiredly-x-job-marketing-manager-full-spectrum-leadership-role-skincare-industry]

• Candidate with 5-8 years of experience within the marketing space  -Candidate should have experience running both social media platforms and digital marketing / paid ads -SEO / SEM experience would be a bonus -Candidate should know how to do on ground level execution for campaigns, and build strong brand recognition and awareness in the market -Candidates from beauty industry would be preferred -Mandarin speaking candidates would be preferred to manage Mandarin focused social media sites (ie XHS) -Candidates should have strong leadership skills, and the ability to drive strategy for an overall marketing team -Candidates need not have CS experience, but need to understand key drivers in the market