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Mandarin Customer Service Executive

Mandarin Customer Service Executive

Agensi Pekerjaan JobScoper Sdn BhdPetaling Jaya, Selangor, Malaysia
18 hari lalu
Penerangan pekerjaan

Requirements

  • Possess a Diploma in any field. Fresh Graduate are welcomed too.
  • Relevant experience in an Inbound call center or customer service role is plus point
  • Demonstrated excellent communication skills in English or Mandarin, both verbal and written.
  • Proven ability to actively listen to customer concerns and provide effective solutions.
  • Ability to multi-task and manage time effectively in a fast-paced environment.

Responsibilities

  • Answer incoming calls promptly and professionally, providing accurate information and exceptional customer service.
  • Actively listen to customer inquiries and concerns, demonstrating empathy and understanding to build rapport and trust.
  • Maintain a thorough understanding of company products, services, and policies to effectively address customer questions and provide relevant solutions.
  • Manage multiple tasks simultaneously,

    • Benefits

  • Annual Leave
  • Health Insurance
  • Medical Leave
  • SOCSO

    • Additional Benefits

  • Training Provided
  • Allowance Provided
  • Annual Leave
  • EPF / SOCSO / PCB
  • Medical and Hospitalisation Leave
  • 5 Working Days

    • Skills

    Excellent communication skills Active listening Problem-solving skills Multi-tasking

    Important Information

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    Customer Service Executive • Petaling Jaya, Selangor, Malaysia