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Customer Service Associate

Customer Service Associate

Lalamove Malaysia Sdn BhdPetaling Jaya, Selangor, Malaysia
8 hari lalu
Penerangan pekerjaan

Requirements

  • Minimum of 1 year experience in service, customer support, food & beverage, retail or other high volume ecommerce platforms
  • A go-getter, and problem solver mindset to proactively customize solution for each customer needs
  • Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations
  • Good written and verbal communication skills to communicate accurately within our customers
  • Ability to multitask, prioritize, and manage time effectively
  • Willingness to work weekends, early mornings, late nights, and occasional holidays
  • Trilingual; Mandarin, English & Bahasa Malaysia - would be an added advantage

Responsibilities

  • Inquiry management (inbound and outbound) : Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner.
  • Handle customer and driver complaints : Provide appropriate solutions and alternatives within the time limits and limit the risks of driver / user dissatisfaction.
  • Match supply and demand : Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate.
  • Understand and follow the company procedures : Provide accurate, valid and complete information by using the right methods / tools.

    • Benefits

  • Medical Benefits which covers outpatient and inpatient treatment, dental, and optical
  • Career growth opportunity
  • Young and vibrant culture
  • Happy Friday culture

    • Additional Benefits

  • Training Provided
  • Staff Activities
  • 5 Working Days

    • Skills

    Communication Skills Problem-Solving Skills Product Knowledge Typing

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    Buat amaran kerja untuk carian ini

    Customer Service • Petaling Jaya, Selangor, Malaysia