E-commerce Analyst (Mandarin Speaker) – KYC Process Posting Date : 19 May 2025 | Close Date : 17 Aug 2025
E-commerce Analyst (Mandarin Speaker) – KYC Process
Job Description
Join a leading global BPO team as an Ecommerce Analyst supporting a major international client in the e-commerce sector. In this role, you will ensure customer compliance through KYC (Know Your Customer) procedures, including identity verification and risk assessment. You'll play a vital role in safeguarding the business against financial crimes, all while developing your professional skills in a supportive, multicultural environment.
This is an exciting opportunity for individuals who are fluent in Mandarin and looking to start or grow their career in the e-commerce or financial compliance space. Candidates with experience in the BPO industry or customer support are welcome, even without KYC experience!
Key Responsibilities
Engage with customers via Voice, Chat, and Email
Perform identity verification, analyze customer activity, and assess risks
Ensure adherence to KYC / AML / CTF regulations to prevent fraud and financial crime
Collaborate with internal teams to resolve complex customer inquiries
Maintain accurate and secure documentation
Requirements
Bachelor’s degree in any field
Fluent in Mandarin (C1) and proficient in English (B1 / SVAR)
Minimum 6 months of experience in BPO or customer service
KYC experience is preferred but not mandatory – full training provided
Able to work in 24 / 7 rotational shifts, including weekends and public holidays
Open to Malaysian and Chinese nationals
Able to join around mid - end of June or early July 2025
Salary & Benefits
RM 4,500 - 4,800 + KPI allowance (up to RM 300) + Night Shift allowance (up to RM 350)
Training and career growth opportunities in a global company
Exposure to international clients and operations
Fast-track career progression for high performers
Sub Specialization : Banking and Financial Services;Others Type of Employment : Permanent Minimum Experience : Fresher Work Location : Kuala Lumpur
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Kyc Analyst • Kuala Lumpur