E-commerce Analyst (Mandarin Speaker) – KYC Process

E-commerce Analyst (Mandarin Speaker) – KYC Process Posting Date : 19 May 2025 | Close Date : 17 Aug 2025

E-commerce Analyst (Mandarin Speaker) – KYC Process

Job Description

Join a leading global BPO team as an Ecommerce Analyst supporting a major international client in the e-commerce sector. In this role, you will ensure customer compliance through KYC (Know Your Customer) procedures, including identity verification and risk assessment. You'll play a vital role in safeguarding the business against financial crimes, all while developing your professional skills in a supportive, multicultural environment.

This is an exciting opportunity for individuals who are fluent in Mandarin and looking to start or grow their career in the e-commerce or financial compliance space. Candidates with experience in the BPO industry or customer support are welcome, even without KYC experience!

Key Responsibilities

Engage with customers via Voice, Chat, and Email

Perform identity verification, analyze customer activity, and assess risks

Ensure adherence to KYC / AML / CTF regulations to prevent fraud and financial crime

Collaborate with internal teams to resolve complex customer inquiries

Maintain accurate and secure documentation

Requirements

Bachelor’s degree in any field

Fluent in Mandarin (C1) and proficient in English (B1 / SVAR)

Minimum 6 months of experience in BPO or customer service

KYC experience is preferred but not mandatory – full training provided

Able to work in 24 / 7 rotational shifts, including weekends and public holidays

Open to Malaysian and Chinese nationals

Able to join around mid - end of June or early July 2025

Salary & Benefits

RM 4,500 - 4,800 + KPI allowance (up to RM 300) + Night Shift allowance (up to RM 350)

Training and career growth opportunities in a global company

Exposure to international clients and operations

Fast-track career progression for high performers

Sub Specialization : Banking and Financial Services;Others Type of Employment : Permanent Minimum Experience : Fresher Work Location : Kuala Lumpur

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