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Service Delivery Manager
Amaris ConsultingKuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanExperience with IT service chain, incident, problem, and change management Practical knowledge of ITIL Service Management (certification preferred) Background in IT or business-related university studies Experience working in a global enterprise environment Understanding of operational governance, compliance (SOX, data privacy) Familiarity with quality systems such as Six Sigma Strong leadership and communication capabilities Fluent in English (spoken and written); other languages are a plus You have strong influencing skills, a strategic mindset, and the ability to manage stakeholder relationships at various levels Global Diversity : Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration. Trust and Growth : With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights. Continuous Learning : Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth. Vibrant Culture : Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more. Meaningful Impact : Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.
Job description
ABOUT THE JOB
- Ensure service quality and performance meet business expectations (SLA & KPIs)
- Contribute to major incident management in coordination with MIM teams
- Lead escalation resolution during minor incidents or high-priority cases
- Monitor operational compliance with internal processes (Silva, Harmony, change boards)
- Oversee service provider performance and manage continuous improvement plans
- Maintain and enhance the Target Operating Model (TOM) alongside product owners
- Validate product readiness (documentation, incident management) before go-live (move2Run)
- Drive operational governance with internal markets and entities
- Act as Data Steward to ensure product data accuracy within Silva
- Define and enforce readiness rules to secure product transitions to production
ABOUT YOU
WHY AMARIS?
At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here’s what you can expect when you join our dynamic community :
Equal Opportunity
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Service Delivery Manager • Kuala Lumpur, Malaysia