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Customer Experience Admin

Customer Experience Admin

Fujiaire Global Sdn BhdPetaling Jaya, Selangor, Malaysia
17 hari lalu
Penerangan pekerjaan

Requirements

  • Proficiency in English, Bahasa Malaysia and Mandarin is an advantage
  • Diploma or equivalent; associate's or bachelor's degree is a plus.
  • Proven experience in customer service, administrative support, or a related field.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Proficiency in using MS Office (Word, Excel), and other relevant tools.
  • Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
  • Attention to detail and accuracy in data entry and documentation.
  • Empathy, patience, and a positive attitude when dealing with customers.

Responsibilities

  • Respond promptly to customer inquiries via various communication channels like phone, WhatsApp, and email.
  • Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible.
  • Collaborate with relevant departments to resolve complex problems and ensure timely solutions.
  • Maintain accurate and organized installer records, interaction logs, and documentation.
  • Input and update the installer's information in the system.
  • Generate reports and analytics on customer interactions, feedback, and trends to identify areas for improvement.
  • Communicate effectively with installers, team members, and other departments to ensure seamless information flow.
  • Collect and document customer feedback, suggestions, and complaints to help improve products and services.
  • Identify process inefficiencies and propose improvements to enhance the overall customer service experience.
  • Contribute to the development and enhancement of customer service policies and procedures.
  • Adhere to company standards, guidelines, and best practices in customer service.
  • Prioritize tasks and assignments to ensure timely completion of projects and deadlines.
  • Provide support to team members by managing their administrative tasks when necessary.

    • Benefits

  • EPF / SOCSO / EIS
  • ANNUAL LEAVE / MEDICAL LEAVE / HOSPITALIZATION LEAVE
  • PATERNITY / MATERNITY LEAVE
  • COMPANY INSURANCE COVERAGE
  • DENTAL OR OPTICAL

    • Additional Benefits

  • Training Provided
  • 5 Working Days
  • Medical Claim

    • Additional Benefits

  • Medical Claim
  • Allowance Provided

    • Skills

    Answering Telephones Calling Clients Communication Skill Microsoft Office Client Relations Customer service Documentation Excellent Communication Skills Problem-Solving Skills Attention to Detail Time Management

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    Buat amaran kerja untuk carian ini

    Admin • Petaling Jaya, Selangor, Malaysia