AOG / MRO Customer Service Executive (Klang Valley)

AOG / MRO Customer Service Executive (Klang Valley)

An industry-leading service provider is looking for an AOG / MRO customer service executive.

Your new company

Your new company is an industry-leading service provider within the aviation industry and is renowned for delivering high-quality, innovative engineering solutions to international markets. With cutting-edge technology, your new organisation thrives in serving their global customers with world-class products and expertise.

Your new role

In this role, you'll be the essential point of contact for AOG-related MROs - liaising between customers and your internal stakeholders, which may consist of engineering, sales, marketing, logistics and other teams to ensure smooth product serviceability. You'll coordinate with vendors to secure part replacement timelines and costs, manage import / export procedures for seamless transactions, and source for alternative suppliers if client requirements are not met. Your role also includes running quotation reports and partnering with internal stakeholders to enhance client engagement and service offerings. This position offers you the opportunity to enhance your customer service and technical skills, as well as thrive in a dynamic and fast-paced environment.

What you'll need to succeed

• Experience in customer service within the aviation / aerospace industry, specialising in AOG and MROs (must-have).
• Hands-on experience in managing customer requirements and providing timely updates on product availability, serviceability as well as traceability of shipments (must-have).
• Ability to manage import / export procedures, ensuring compliance and efficient coordination with suppliers for timely part delivery.
• Experienced in liaising with customers and internal stakeholders regarding product serviceability, availability, costs, and delivery timelines (engineering, sales, marketing, logistics).
• Direct customer-facing experience.

Diversity

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

What you'll get in return

This opportunity provides a dynamic platform to showcase your customer service expertise in high-stakes AOG and MRO environments, strengthening your skills with an industry-leading service provider. You'll benefit from career advancement opportunities, a competitive remuneration package, as well as continuous professional development.