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Customer Service Executive (Mandarin & Cantonese Speaker)

Customer Service Executive (Mandarin & Cantonese Speaker)

Shangri-La Shared Services Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Requirements

  • Excellent spoken and written English.
  • Ability to converse & write in Mandarin & Cantonese will be an added advantage to serve the respective markets and liaise with Mandarin-speaking clients and stakeholders.
  • A minimum of 1 year of experience in a contact center, hospitality, travel agency, or customer service role.
  • SPM / STPM / diploma / degree holder, preferably with at least 1 year of experience in customer service, but fresh graduates are welcome to apply!
  • Computer-literate and internet-savvy.
  • A positive attitude and a team-oriented mindset with a dedication to providing exceptional customer service.
  • Ability to work under pressure to meet or exceed set performance standards
  • Willing to work in a rotation-shift environment
  • Skills : Customer service, Communication Skill, Problem Solving
  • Open to Malaysians only
  • Location : Jalan P.Ramlee, KL

Responsibilities

  • Be part of our multilingual sales-oriented service team, supporting our customers on their Reservations and Loyalty Program Queries
  • Get comfortable in handling emails, calls and potentially chats
  • Receive industry-best training that will equip you with soft and technical skills for the role.
  • Gain confidence in meeting and exceeding the expectations of our global customers.
  • The opportunity to work and grow in a diverse culture with a rewarding career
  • Gain personally and professionally through in-house Development Training

    • Benefits

  • A complimentary stay at any of our hotels worldwide.
  • 5-day work week (shift-based)
  • Competitive monthly salary of up to RM5,000, inclusive of meal, shift, transport, and language allowances.
  • Discretionary performance-based bonuses and incentives.
  • Paid training programs and opportunities for career development.
  • Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance.
  • Annual preventive health screening

    • Additional Benefits

  • Training Provided
  • Allowance Provided
  • 5 Working Days

    • Skills

    Customer service Communication Skill Problem Solving

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    Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia