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在线客服 Customer Service Executive
Apollon Event Planning Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia8 hari lalu
Penerangan pekerjaanRespond to customer inquiries online with accurate and professional answers Proactively learn relevant business knowledge to enhance professional capabilities Follow up on customer issues to ensure timely and satisfactory resolution Work closely with various departments to ensure smooth information flow Provide user experience improvement suggestions from the customer’s perspective Efficiently execute tasks assigned by supervisors Competitive salary Comprehensive insurance and provident fund (EPF / SOCSO) Weekends off (Monday to Friday work schedule) Annual salary adjustment and year-end bonus Various employee engagement activities Option to work from home for late and night shifts Medical and Hospitalisation Leave EPF / SOCSO / PCB Annual Leave Medical Insurance Training Provided Allowance Provided Performance Bonus 5 Working Days Work from Home
Requirements
- High school, diploma or above; customer service experience preferred
- Proficient in written and spoken Mandarin with fast Mandarin typing skills
- Strong customer-first mindset and empathetic communication
- Excellent communication, listening, and negotiation skills; capable of handling unexpected situations
- Strong stress tolerance, sense of responsibility, and self-motivation
- Good problem-solving ability and keen insight
- Willing to work on a rotating shift schedule
Responsibilities
Benefits
Additional Benefits
Skills
Typing Mandarin Excellent communication skills Multi-tasking Empathy Problem-solving skills Patience Attention to detail
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Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia