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Service Desk Consultant (IT Graduate) 1

NTT DATACyberjaya, MY, 63000

1 hari lalu

Penerangan pekerjaan

YOU – to break new ground!

As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.

OUR RECIPE FOR SUCCESS : DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS.

With more than , employees from nations in over countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.

ARE YOU READY TO BREAK NEW GROUND?

Location : Malaysia

What makes us special :

Team-oriented corporate culture, collaboration as equals and steady knowledge transfer

Family-friendliness (e.g. Childcare Center, paternity and maternity leave)

Diversity & Inclusion (e.g., various initiatives & communities)

Flexible working hours – depends on team and department

Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub, and certification opportunities

Company health benefits (e.g. Medical Insurance for family member, Health Insurance, Optical and Dental Benefits, parking)

Hello! We are looking for a few people to be part of our NTT Data Business Solutions MSC MY family. If you're looking for a career in SAP world, we are here to give you a fresh start and internal support. Be part of our SAP Service Desk Now!

Do you love challenges?

Responding to customer’s inquiries and incidents reporting according to SLA
Create incident / service request tickets in the ticketing system for further processing
Monitor the processing status of customer’s requests / incidents
Forwarding of customer’s requests to the responsible teams
Providing customer regularly status reports (for example troubleshooting or handling process)
Perform ticket follow up and monthly reporting
Telephone, email, and online support – accept, respond, and manage user issues according to Service Desk procedures and SLAs.

Convince us with your potential!

Candidate must possess at least a Professional Certificate, Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science / Information Technology, Engineering (Computer / Telecommunication) or equivalent.

Entry / Junior level : Fresh graduate with an IT background

Professional level : 1 year of working experience in IT ServiceDesk

Some basic knowledge of SAP functional modules would be beneficial

Possess strong communication skills (written and verbal in English)

Able to adapt to a process-oriented environment with multiple regions

Punctual, diligent, positive attitude, and strong sense of responsibility

Willing to learn and be dynamic to new challenges, in line with the organization’s expansion plans

Extrovert personality is highly preferred (social, outgoing, etc)

Required language(s) : English (fluent in written and spoken)

Applicants must be willing to work in Cyberjaya.

ITIL Certification is a plus

Shift duty is required / 7

Do you have questions?

We look forward to receiving your complete application documents stating your earliest start date.

Get empowered by NTT DATA Business Solutions!

Norshafina Zainuddin

Tel. :

We transform. SAP® solutions into Value

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Graduate • Cyberjaya, MY, 63000