Description
As an Investments and Insurance Sales Surveillance Officer, you are responsible for review and disposition of alert triggers, data analysis, report reviews, review of documents / Voice logs. In addition investigations could involve analyzing client behaviors based on client KYC, investment behavior, and account information on client as updated and available in the bank’s systems. You need to report and document review findings, track corrective actions and do follow-ups.
Job Purpose :
- Responsible for conducting surveillance monitoring reviews to support the Investments and Insurance business across APAC. Review work includes Data analysis, report reviews, review of documents / Voice logs. Job role is an integral part of the support function that ensures compliance approved sales process.
In this role, you’re expected to :
Review and disposition of alert triggers based on investigation results; investigations could involve document / call reviews, analyze client behaviors based on client KYC, account info, customer surveys etc.Listen to voice logs (Investment / Insurance Call Monitoring), particularly for Hong Kong market.Document exception findings, tracking of corrective actions and its completion at individual alert level and at review levelPrepare trend analysis and surveillance reports for management reportingProvide feedback and coaching on correct phone sales process to Sales RepresentativesProvide consultations to other internal departments on sales process and branch operational mattersReport and document the Quality of Work report of Sales RepresentativesContinuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process / compliance gapsReview and update of policies and unit proceduresImplementation of processes and procedures on compliance mattersAs a successful candidate, you’d ideally have the following skills and exposure :
At least 1 to 2 years of banking experience in consumer banking products and processesPrior experience in a customer service, sales or compliance would be an advantageGood understanding of local sales advisory regulationsBachelor’s degree or equivalent work experience.Excellent judgment and assessment skills.Excellent communication skillsConfident, concise, clear and impactful.Written and oral formats, including presentations to audiences ranging from senior managers, regulators, auditors to analysts as evidenced by the ability to concisely and meaningfully explain and support research conclusions, both in written and verbal formats.Excellent work ethic (respectful, honest, considerate, self-motivated, can reliably work independently, works well under pressure, readily adapts to changing work priorities, and is accountable).Excellent organization and prioritization skills.Able to multi task.Proficient in MS Office.Being multilingual is an advantage ( Cantonese listening, read and write skill is mandatory ).Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Family Group :
Private Client Coverage
Job Family : Client Services
Time Type : Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and / or contact the recruiter.
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