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Account Protection Specialist (Japan) 不正使用防止担当

Account Protection Specialist (Japan) 不正使用防止担当

AMEXKuala Lumpur, SGR, Malaysia
25 hari lalu
Penerangan pekerjaan

Job Description

Work Location Options :

Hybrid

175年にわたる革新、共通のとリーダーシップ行動、そして私たちのお客様、地域社会、同僚を支えるという揺るぎないコミットメントの歴史の上に築かれています。チーム・アメックスの一員として、様々な包括的なウェルビーイングのサポートを受け、多くの機会を通して新たなスキルを学び、リーダーとして成長し、キャリアを高めることのできるパワフルな支援を体験します。

  • PCスキルと、Microsoft Officeアプリケーションに精通していること。
  • 7時に開始し、最も遅いシフトは午後1時に開始します。）
  • 3年以上の職歴があること。短大・専門卒の場合、関連分野で5年以上の職歴があること。高卒の場合、関連分野で7年以上の職歴があること。（就労ビザ取得要件を満たすため）
  • 2年以上の経験があると望ましい。

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

  • Handle incoming / outbound calls from card members as an Account Protection Specialist to proactively prevent fraud loss with world class services.
  • Meet and perform above and beyond expectations especially on Customer Experience and Efficiency metrics.
  • Handle authorizations calls from merchants and partners to enable spend.
  • Monitoring High Risk Accounts of American Express.
  • Suggestions for risk mitigation for high-risk accounts of cardholders.
  • Investigation and review the degree of risk of the cardholders in order to prevent bad debts.
  • Identify potential risks by analyzing the spending pattern and buying behavior and also by asserting the intention of repayment.
  • Suggestion on the method should be taken by justifying the problem is related to unauthorized use or actual credit problem.
  • Sharing of information and reports in cooperation with overseas bases.

    • Minimum Qualifications

  • Passion and confidence in communicating in Japanese is an essential requirement to be successful in this role as well as active listening.
  • Fluent in Japanese for business as native level.
  • Team player who is able to work in a diverse group with high level of integrity.
  • Able to work independently under minimal supervision.
  • Basic PC skills and familiar with Microsoft office applications.
  • Must be willing to work on rotating shifts (Earliest shift starts at 7am, latest at 1pm.)
  • If the business requirements judge coverage to be essential, you will be assigned to cover the night shift for few days.
  • Service-oriented and able to communicate well with conversational English as a minimum.
  • Degree and above, with at least 3 years experience in the relevant field. Diploma, with at least 5 years experience in the relevant field. Technical Certificate or equivalent, with at least 7 years experience in the relevant field. (For the purpose of EP application)
  • More than 2 years experience in industries related to hospitality / retail / Call center / Sales
  • Healthy Mindsプログラムによる無料・秘密厳守のカウンセリングサポート

    • We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid or onsite arrangements depending on role and business needs
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

    • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

    Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

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    Account Specialist • Kuala Lumpur, SGR, Malaysia