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Customer Service Executive

Customer Service Executive

WEEGETU ONLINE ENTERPRISEKuala Lumpur, WP Kuala Lumpur, Malaysia
16 hari lalu
Penerangan pekerjaan

Requirements

  • Minimum SPM or equivalent qualification; additional certifications in IT or customer service is a plus.
  • Fresh graduates are encouraged to apply.
  • Required Languages(s) : English, Mandarin (Mandarin speaking is a MUST)
  • Able to work rotation shift (24 / 7) - Include weekend and public holidays.
  • Good analytical and problem-solving skills, good communication skills, detail oriental, possess initiative.
  • Ability to work independently with minimum supervision.
  • Candidates must possess strong proficiency in written and spoken Mandarin

Responsibilities

  • Daily system monitoring.
  • Able to provide excellent communication in both English and mandarin written via e-mail, chat & etc.
  • Able to provide 1st level support to client & and resolve the issue from timely manner.
  • Able to follow up daily with client on the outstanding issues & integration progress and report to superior.
  • Ensure customer satisfaction on the system by follow up with them daily.
  • Strong typing skills, able to reply customer fast and on time.
  • Able to work with other department for better serving customers.
  • Assist in any ad-hoc tasks as and when is assigned by the immediate superior.
  • Benefits

  • EPF / SOSCO / EIS / PCB
  • Competitive Compensation package
  • Shift Allowance
  • Medical Claim
  • Additional Benefits

  • Annual Bonus
  • Training Provided
  • Allowance Provided
  • Annual Leave
  • 5 Working Days
  • Skills

    Adaptability Problem-Solving Skills Communication Skills Time Management Customer Focus

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    Customer Service Executive • Kuala Lumpur, WP Kuala Lumpur, Malaysia