Requirements
- Minimum SPM or equivalent qualification; additional certifications in IT or customer service is a plus.
- Fresh graduates are encouraged to apply.
- Required Languages(s) : English, Mandarin (Mandarin speaking is a MUST)
- Able to work rotation shift (24 / 7) - Include weekend and public holidays.
- Good analytical and problem-solving skills, good communication skills, detail oriental, possess initiative.
- Ability to work independently with minimum supervision.
- Candidates must possess strong proficiency in written and spoken Mandarin
Responsibilities
Daily system monitoring.Able to provide excellent communication in both English and mandarin written via e-mail, chat & etc.Able to provide 1st level support to client & and resolve the issue from timely manner.Able to follow up daily with client on the outstanding issues & integration progress and report to superior.Ensure customer satisfaction on the system by follow up with them daily.Strong typing skills, able to reply customer fast and on time.Able to work with other department for better serving customers.Assist in any ad-hoc tasks as and when is assigned by the immediate superior.Benefits
EPF / SOSCO / EIS / PCBCompetitive Compensation packageShift AllowanceMedical ClaimAdditional Benefits
Annual BonusTraining ProvidedAllowance ProvidedAnnual Leave5 Working DaysSkills
Adaptability Problem-Solving Skills Communication Skills Time Management Customer Focus
Important Information
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