Regional Senior Executive, Quality Assurance – Packaging & Lifestyle

Position Responsibilities -Regional QA Framework and Standardization -Support to develop standardized QA protocols, testing requirements, and inspection criteria for packaging and lifestyle products across countries. -Set Acceptable Quality Limits (AQL) by product category and risk profile; ensure regional adaptation where needed. -Monitor regional regulatory updates (e.g., FDA, EU FCM, ASEAN food contact laws, EN71) and update QA standards accordingly. 2. Supplier Assurance and Qualification -Support supplier audits and assessments for packaging and non-food merchandise suppliers across the region. -Assess supplier capability documentation (e.g., test reports, certifications, CAPA history). -Maintain a regional supplier performance scorecard and drive improvement plans for underperforming vendors. 3. Product Testing and Compliance Oversight -Manage testing plans with accredited labs for food-contact packaging and lifestyle goods (e.g., tumblers, textiles, toys). -Review laboratory reports for physical, chemical, and regulatory compliance; escalate any non-conformances. -Oversee golden sample control and ensure mass production aligns with approved specifications. 4. Cross-Functional and Market Launch Support -Collaborate with Product, Marketing, ESG and Regional Ops teams to provide QA validation during new market launches.  -Act as the QA supporting role in go-to-market processes for packaging and lifestyle items, ensuring timely signoffs and documentation readiness. -Support country teams on QA alignment, technical inquiries, and product release decisions. 5. Incident Management and Product Recall - Coordinate regional responses for product complaints or quality incidents, including root cause analysis and supplier CAPA. -Lead risk assessments for defective or non-compliant goods; manage withdrawal or rework actions with market teams. - Prepare incident reports and trend summaries for regional QA and senior management. 6. Data Analysis and Continuous Improvement -Analyze regional QA metrics (e.g., defect rates, inspection findings, complaint trends) and generate insights for continuous improvement -Drive initiatives to reduce quality issues, improve supplier consistency, and align product standards regionally. -Maintain QA documentation, reports, and audit records in compliance with internal and regulatory standards. 7. Sustainability Integration -Work closely with the ZUS ESG team to embed sustainability goals into packaging and lifestyle merchandise QA processes. -Support the transition toward recyclable, biodegradable, and lower-impact packaging materials (e.g., PAS 9017-compliant plastics). -Engage suppliers to validate sustainable sourcing practices and manufacturing transparency. -Ensure sustainability-related claims are supported by testing, documentation, and aligned with regulatory standards across all markets. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-zus-coffee-job-regional-senior-executive-quality-assurance-packaging-lifestyle]

Qualifications and Experience -Bachelor’s Degree in Quality Assurance, Packaging Science, Food Science or other related disciplines.  -Completion or certified auditor qualification is required, preferably in ISO 9001 and / or FSSC 22000 (Packaging – ISO / TS 22002-4), to support supplier audits for food contact packaging, lifestyle merchandise and smallware.  -Additional certifications in product safety and compliance (i.e. EN71, CPSIA, FDA FCM, EU 10 / 2011, GB etc) are strongly preferred.   - 2 - 3 years of working experience in quality assurance, preferably in packaging, lifestyle products or consumer goods.   -Hands-on experience in product testing, supplier audits and handling quality incidents related to packaging and lifestyle.  -Familiarity with product development cycles and QA integration in cross-functional go-to-market processes.  -Fluent in English, and Malay (spoken and written, Proficient in Mandarin will be an added advantage). -Strong knowledge of internation standards and regulations : FDA FCM, EU10 / 2011, GB, EN71, ASTM, ISO packaging standards.  -Proficient in QA methodologies : AQL sampling, root cause analysis, CAPA management, risk-based QA planning. -Ability to read and evaluate test reports, product specifications, and audit findings. -Competency in working with third-party labs and inspection agencies. -Understanding of ESG and sustainability principles related to packaging and consumer merchandise.    a Necessity, not a Luxury