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contact centre agent

contact centre agent

RecruitFirstKuala Lumpur, MY
30+ hari lalu
Penerangan pekerjaan

Overview

Who you'll be working for

Banking Industry

What requirements you'll need to be eligible

  • At least a recognized Diploma with minimum 2 years’ experiences.
  • Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations
  • Fresh graduates are welcome to apply.
  • Experience in Call Centre, Banking or Customer Service environment will be an advantage.

What you'll be doing on the job

  • Deliver 24 hour one-stop customer service.
  • Ensures highest standard of service delivery on personalized phone services to our customers.
  • Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at
  • heart.

  • Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
  • Educates the customer about the Bank’s products and services and directs them toward available resources
  • for self-help.

    Buat amaran kerja untuk carian ini

    Contact Centre Agent • Kuala Lumpur, MY