Overview
Who you'll be working for
Banking Industry
What requirements you'll need to be eligible
- At least a recognized Diploma with minimum 2 years’ experiences.
- Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations
- Fresh graduates are welcome to apply.
- Experience in Call Centre, Banking or Customer Service environment will be an advantage.
What you'll be doing on the job
Deliver 24 hour one-stop customer service.Ensures highest standard of service delivery on personalized phone services to our customers.Providing prompt and accurate answers, alternatives or solutions to customers with their best interests atheart.
Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.Educates the customer about the Bank’s products and services and directs them toward available resourcesfor self-help.