Executive, Policy Services

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will be working on the processing of Policy Service requests from customers on a day-to-day basis. You will report to a Team Lead within the Policy Services team and ensure requests received are processed accurately within the service level agreement.

Customer data management function comprises :

• Updating of customer address / undelivered mail for non HNW
• Updating of customer particulars / contact details for non HNW
• Nomination of Beneficiary
• Updating of customer consent
• Updating of correspondence delivery option

Day to day responsibilities :

1) Process customer requests under the customer data management function for traditional life, ILP and term policies in accordance to guidelines, service standards and quality :

2) Ensure that escalation cases are flagged out and work with the team leader towards resolution within the service level agreement.

Who we are looking for :

Experience

Competencies & Personal Traits

Education

Language