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Customer Service Executive (Mandarin Speaker)

Customer Service Executive (Mandarin Speaker)

Perpetual Management Sdn BhdKulai, Johor, Malaysia
10 hari lalu
Penerangan pekerjaan

Requirements

  • Preferably candidate who possess at least a Diploma in any field.
  • Fresh Grade are welcome to join.
  • Required Languages : English and Mandarin . Mandarin reader is a must as need to liaise with Mandarin speaker internal & external customer.
  • Required Skills : Communication & listening skills, business etiquette, detail-oriented, and organizing skills.
  • Punctual and well discipline in conduct.
  • Responsible and full of integrity dealing with customers, peers and superior.
  • Multi-tasking and willing to take on additional responsibilities.
  • Willing to work at Kulai, Johor and 6 days per week.

Responsibilities

  • Attract potential customers by answering product and service queries.
  • Maintain customer accounts by recording account information.
  • Service walk in customers and promote company’s products and services.
  • Perform tele-marketing when there’s new product initiative from Sales Division.
  • Attend to customer complaint and provide solution to resolve problems by liaising with relevant division within the company.
  • Follow company’s standard operating procedures (SOP) in engaging new customers to ensure the entire sales process loop is completed with minimal error.
  • Produce customer reports for management’s decision making and analysis.
  • Attend weekly meeting and report weekly activities.
  • Record log activities of daily tasks.

    • Benefits

    Why Join Us?

  • Incentives after confirmation.
  • Fast Career Growth – Promotion within 1 year !
  • Annual Performance Bonus & Increment .
  • Medical, Optical & Dental Benefits .
  • Unlimited Refreshments – Enjoy a well-stocked pantry!
  • Comprehensive Insurance – GHS & Group Personal Accident coverage.
  • Education Sponsorship – Invest in your future.
  • Friday Relaxation & Employee Engagement Sessions .
  • Enjoy a housing allowance to assist with daily or relocation expenses for eligible candidates.

    • Additional Benefits

  • Training Provided

    • Skills

    Communication Skills Problem Solving Customer Service

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    Customer Service Mandarin Speaker • Kulai, Johor, Malaysia