Customer Service Team Leader

Responsible for overseeing the day-to-day operations of our customer service team . This individual will manage workflow, provide guidance and support to customer service representatives, and ensure that customer inquiries and orders are handled promptly and professionally.

Essential duties and responsibilities include :

• To provide an exemplary listening and general telephone handling manner & ability to capture accurately and effectively meet the needs of our customers.
• To provide efficient & accurate system processing skills to progress sales orders and consignment sales orders through to delivery and invoicing, optimizing the balance between speed of delivery and complete order consolidation in accordance with both customer & Oxoid requirements.
• To provide routine, pro-active, customer contact ensuring schedule agreements and amendments are processed efficiently and accurately (to assist production planning) and orders are generated daily. Notify sales representatives of upcoming expiries and significant changes.
• Maintain SAP customer and pricing records.
• To provide effective handling of customer queries & enquiries, communicating information relating to order status, pricing and discounting, product availability and general service related issues.
• Conducting market research to stay up to date on trends
• Establishing department standards and procedures
• Setting and goals

Education :

Experience

Knowledge, Skills, Abilities