Position Responsibilities Support for External Systems (Off-the-Shelf Tools) -Handle user support requests related to external systems such as POS, ERP, CRM, or productivity platforms. -Troubleshoot and resolve issues where possible within the System Support team's scope. -Work closely with the Enterprise Solution team to provide structured feedback and visibility into recurring or systemic issues. -Collaborate with the Enterprise Solution team to ensure the vendor is engaged and that long-term solutions are identified and implemented effectively. Documentation and Enablement -Maintain internal documentation for common issues, troubleshooting steps, escalation guidelines, and known limitations. -Train users or internal teams on effective use of tools and systems where applicable. Access, Logging, and Compliance -Assist with user access management, audit trail logging, and compliance requirements for both internal and external tools. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-zus-coffee-job-regional-system-support-specialist]
Qualification and Experience -Diploma or Bachelor's degree in Computer Science, Information Systems, or a related field. -2+ years of experience in system support, helpdesk operations, or IT ticket handling roles. -Understanding of IT support processes and ticket management platforms (e.g., Jira Service Desk, Freshdesk). -Basic troubleshooting knowledge for both custom-built systems and standard enterprise tools. -Familiarity with software debugging tools or logs is a plus. -Excellent communication skills to liaise between end users, development teams, and enterprise solution owners. -Strong problem-solving ability and proactive mindset. -Organized, detail-oriented, and capable of tracking multiple ongoing issues and escalations. a Necessity, not a Luxury
System Support Specialist • Kuala Lumpur, MY