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Online Customer Service

Online Customer Service

Macrox Print Sdn BhdSeri Kembangan, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Requirements

  • Fresh graduates are encouraged to apply.
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge in handling basic computer (Microsoft Excel / Word etc).
  • Good communication and interpersonal skills.
  • Ability to multi-task, prioritise and manage time effectively
  • Social media savvy

Responsibilities

  • Able to handle Online Platform Enquire : Website, Tiktok, Facebook, Shopee & etc.
  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

    • Benefits

  • Annual leave and sick leave
  • Bonus
  • KWSP and SOCSO
  • Medical & Insurance Coverage
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
  • Career Progression opportunities - you maybe able to get promotion easily.

    • Additional Benefits

  • Commission Payment
  • Allowance Provided
  • EPF / SOCSO / PCB
  • Training Provided

    • Skills

    Digital Marketing Social Media Management SEO Email Marketing

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    Buat amaran kerja untuk carian ini

    Customer Service • Seri Kembangan, Selangor, Malaysia