Search Operations Specialist - Evaluation & Investigation

About the TeamThe Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. The T&S evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function. The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects. Responsibilities - Improve TikTok users’ search experience by determining their search needs through query and tools, and subsequently to sort it out by classification of requirements. - Undergo weekly and bi-monthly search quality assessments to ensure current practice is in accordance with evaluation standard documents. - Review the types of bad search cases and rate the quality of the results. - Provide ideal search labelling results and suggestions for policy improvement.

Minimum Qualifications - Diploma / Degree in any related field. - At least 1 year of exposure to search engine optimization, search labelling or any other search related business experiences. - Proficient English, both written and conversational. Preferred Qualifications - Familiarity with search engines and algorithms of any social media platform would be a plus point. - An in-depth understanding of the culture and familiarity with the internet usage habits of their users. - Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.