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Customer Service Executive Mandarin

Customer Service Executive Mandarin

Nityo Infotech Services Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
19 jam yang lalu
Penerangan pekerjaan

Requirements

  • Possess a Secondary / SPM / 'O' Level certificate or equivalent.
  • Open to fresh graduates and entry-level candidates seeking a Customer Service Executive position.
  • Demonstrate excellent customer service skills with a focus on providing exceptional support to Mandarin-speaking clients.
  • Exhibit strong communication skills, both written and verbal, in Mandarin and English, to effectively interact with customers and internal teams.
  • Proficiency in Mandarin language is essential to cater to the needs of Mandarin-speaking customers.
  • Demonstrate problem-solving abilities to address customer inquiries and resolve issues efficiently and effectively.
  • Practice active listening skills to understand customer concerns and provide appropriate solutions.
  • Ability to work in a hybrid work environment, combining remote work and on-site presence in Kuala Lumpur as required.
  • Willingness to learn and adapt to the company's business intelligence solutions and customer service processes.
  • Ability to work full time and commit to the responsibilities of a Customer Service Executive.

Responsibilities

  • Provide exceptional customer service to Mandarin-speaking clients, addressing inquiries and resolving issues promptly and professionally via phone, email, and chat.
  • Act as the primary point of contact for Mandarin-speaking customers, ensuring clear and effective communication in their native language.
  • Utilize strong problem-solving skills to identify, troubleshoot, and resolve customer complaints and technical issues, escalating complex cases to senior team members as needed.
  • Maintain accurate and detailed records of customer interactions, transactions, and resolutions in the company's CRM system.
  • Collaborate with internal teams, including sales, technical support, and product development, to ensure customer satisfaction and improve service delivery.
  • Actively listen to customer feedback and identify opportunities to improve products, services, and customer experience.
  • Translate documents and communications between Mandarin and English to facilitate seamless communication within the organization and with customers.
  • Participate in training programs and workshops to enhance product knowledge, customer service skills, and Mandarin language proficiency.

    • Benefits

  • Annual Leave
  • Health Insurance
  • Medical Leave
  • SOCSO

    • Additional Benefits

  • Training Provided
  • 5 Working Days
  • Allowance Provided

    • Skills

    Customer Service Communication Skills Mandarin Language Proficiency Problem Solving Active Listening

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    Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia