Student Support & Admin Assistant

About 51Talk 51Talk is a global EduTech leader on a mission to make English learning accessible, interactive, and effective. With a presence in over 16 countries and a network of 30,000+ passionate educators and professionals, we’re redefining how language connects people and creates opportunities. As a Student Support and Admin Assistant, you’ll play a key role in supporting both students and parents throughout their learning journey. This role combines educational guidance, progress tracking, and administrative coordination to ensure the best outcomes for our learners. Key Responsibilities 🗣️ Parent Communication -Provide timely updates on students’ academic progress -Address inquiries and explain our educational approach and learning plans 🎯 Student Guidance -Assist in crafting personalized learning pathways -Support students with academic inquiries and provide extra help in areas of need 📊 Learning Progress Tracking -Monitor performance, share feedback, and encourage students to stay motivated -Suggest improvements to enhance learning outcomes 🤝 Cross-Department Collaboration -Coordinate with teams to ensure student engagement and attendance -Contribute to reducing refund rates and promoting class renewals and referrals [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-51talk-job-student-support-admin-assistant-1]

Qualifications : -Diploma or higher; Bachelor's degree preferred in Education, TESOL, Early Childhood Education, Elementary Education, Educational Psychology, Child Development, or related field with applicable teaching certifications. -Prior experience in online education, customer service, or children's education is an advantage. -Fluent in spoken and written Mandarin, with proficiency in English for effective communication.