Application Support Analyst

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are looking for a technically capable and adaptable Application Support Analyst to support and optimize the systems, tooling and processes that power our actuarial end to end platform. This role works across cloud platforms ( Azure and GCP ) and partners closely with actuarial and data teams to improve integration, automation, and the overall technology ecosystem.

Prior experience with actuarial modeling systems (e.g., Pathwise, Prophet) or data-related tools (e.g. Databricks, Collibra, Unify) is an advantage but not required .

Key Responsibilities :

Collaborate with Actuarial, Data, and Technology stakeholders to understand process needs and co-develop effective solutions.

Support and enhance the actuarial system and tooling used by actuarial teams, ensuring usability, stability, and performance.

Assist with integration and configuration of tooling such as Unify, Collibra, and Databricks in a cloud environment.

Enable use of actuarial modeling systems like Pathwise and Prophet within Azure and GCP platforms.

Contribute to systems and tooling documentation, troubleshooting, user support, and continuous improvement efforts.

Learn and adopt new technologies and tools aligned with actuarial domain requirements.

Requirements :

Ideally 6 to 8 years’ experience in system implementation / support

Familiarity with cloud platforms, especially Microsoft Azure and / or Google Cloud Platform (GCP)

Strong problem-solving skills and learning mindset, with the ability to pick up new technologies quickly.

Comfortable working in a dynamic, multi-tool environment.

Good to have :

Experience with actuarial modeling software implementations is advantageous.

Exposure to tools such as Databricks, Collibra, Unify, or similar platforms is a plus, not mandatory.

Basic scripting knowledge (e.g., PowerShell) is a plus.

Experience in insurance, financial services, or working with actuarial or risk teams is a plus.

Cloud certifications (e.g., Azure Fundamentals, GCP Associate Cloud Engineer) are a bonus.