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Restaurant Supervisor

Restaurant Supervisor

HEY YI DESSERTKuala Lumpur, Kuala Lumpur, Malaysia
26 hari lalu
Penerangan pekerjaan

Requirements

  • Must be Mandarin candidates
  • Min SPM qualification (Diploma in Culinary Art, Hospitality Management or related field preferred)
  • At least two years of working experience in a restaurant will be preferred.
  • Experience in F&B operations and SOP implementation.
  • Ability to lead and motivate a team of staff, ensuring they meet performance targets and provide excellent customer service.
  • Capable of managing inventory, scheduling staff shifts, and coordinating operations efficiently.
  • Willing to work on shift rotation, weekends and public holidays
  • Understanding of the menu and the ability to convey menu information to customers.
  • Computer knowledge in Microsoft Office and Google Drive, Doc, Sheet.
  • Good in handling POS systems especially facing issues.
  • Able to multitask and thrive in a fast paced environment.
  • Positive attitude and commitment to customer satisfaction.
  • Friendly & customer-focus mindset - making every guest feel valued and appreciated.
  • Great communication and interpersonal abilities when handling customers and staff.
  • Flexible and willing to travel and manage branches and outstation tasks.

Responsibilities

  • Oversee daily restaurant operations, ensuring smooth and efficient service delivery.
  • Manage and supervise restaurant staff, including training, scheduling, and performance evaluation.
  • Maintain high standards of customer service, addressing customer inquiries and resolving complaints promptly and professionally.
  • Implement and enforce quality control procedures to ensure food safety and hygiene standards are met.
  • Monitor inventory levels and manage stock ordering to minimize waste and ensure product availability.
  • Lead and motivate the team to achieve sales targets and operational goals, fostering a positive and collaborative work environment.
  • Handle cash management and ensure accurate financial transactions, including daily sales reconciliation.

    • Benefits

  • Annual Leave
  • EPF & EIS
  • Medical Leave
  • SOCSO
  • Greater path way to promote as company expanding

    • Additional Benefits

  • Staff Meal
  • Training Provided
  • Allowance Provided

    • Skills

    Restaurant Management Customer Service Team Leadership Operations Management Inventory Management Quality Control Food Safety and Hygiene Staff Training

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    Restaurant Supervisor • Kuala Lumpur, Kuala Lumpur, Malaysia