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Customer Service Representative

Customer Service Representative

AECO Technologies (M) Sdn BhdCheras, WP Kuala Lumpur, Malaysia
25 hari lalu
Penerangan pekerjaan

Requirements

  • Good communication skills in English & Bahasa Malaysia
  • Candidate possesses at least a Certificate / Diploma or above
  • Minimum 1 year of working experience in customer service or a related support role.
  • Good communication and interpersonal skills to interact with customers in a professional and empathetic manner.
  • Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.
  • Logical thinking skills and good stress tolerance.
  • Basic technical knowledge or interest in electronic devices is an added advantage.
  • Able to work independently and manage multiple tasks efficiently.

Responsibilities

  • Perform diagnostics, analyse and troubleshoot issues on all customer service sets.
  • Coordinate with manufacturers or regional support teams to resolve technical concerns and escalate product issues when necessary.
  • Manage warranty claims and handle the full Return Merchandise Authorization (RMA) process, including submissions, packing, documenting and tracking.
  • Issue service and repair invoices, and ensure customer payments are properly received / recorded.
  • Reconcile service-related inventory and buffer stock reports with internal records.
  • Assist and respond to customer inquiries through walk-ins, messaging platforms, and email in a timely and professional manner.
  • Monitor, record, and follow up on device repairs, returns, and replacements as part of after-sales support.

    • Benefits

  • Company Dinner
  • Company Trip
  • Medical Panel
  • EPF SOCSO

    • Additional Benefits

  • 5 Working Days

    • Skills

    Communication Problem-solving Empathy Product Knowledge Patience

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    Customer Service Representative • Cheras, WP Kuala Lumpur, Malaysia