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Job Description As a DRAM and Emerging Memory Quality and Reliability Assurance (DEMQRA)Returned Material Authorization (RMA) Engineer at Micron Technology, Inc., you will be responsible for overseeing and tracking the formal Failure Analysis (FA) of customer-returned product. You will summarize analysis at the electrical and physical level, identifying root cause, and establishing an associated containment plan. In this role you will work with various engineering and manufacturing groups to evaluate and implement corrective actions (CAs) for the identified issues. You will also be required to regularly communicate FA results to customers as well as other Micron engineering and manufacturing teams. Additionally you will need to sustain knowledge of device capabilities and characteristics along with a basic understanding of the associated manufacturing processes.The DEMQRA RMA Engineer must demonstrate the ability to handle multiple customers and deal with multiple issues at one time, while providing detailed and timely follow-up between all applicable internal organizations at Micron. Responsibilities and Tasks Manage FA of Customer Concerns
- Understand the customer complaint as it relates to the DRAM component or module
- When not already provided, initiate contact with customer or customer representative to identify specific failing conditions
- Oversee and direct initial bench level, system level, and ATE level analysis and interpret results
- Coordinate detailed component level analysis (electrical (EFA) and physical (PFA)) and interpret results
Manage Communication of Results with Manufacturing and Engineering Teams
Review feedback / Corrective Action (CA) from various manufacturing areasAsk follow-up questions as necessary to provide an adequate customer responseTranslate results to a customer friendly formatAnalyze data from various sources for trends and variationsCommunicate the needed process improvementsProvide FA Reports to External Customers
Summarize the RMA background and FA resultsIdentify the root cause and potential improvements for use in reportsIdentify and provide containment information associated risk assessmentGenerate both interim and final FA reports for customer consumptionProvide customer support for ongoing questions / concerns related to the FA reportMaintain Knowledge of Device Capabilities and Characteristics
Understand the latest process technologyRecognize differences from previous technology nodes with the associated risksUnderstand the datasheet specifications for each deviceStay up-to-date on common customer DRAM applicationsPartner with field support teams to understand ongoing customer statusRequirements EducationBachelors degree or equivalent experience
Engineering - ElectricalRelated field of studyExperience1 years’ experience in each of the following :
EngineeringTechnical Customer SupportDRAM-related and / or semiconductor-related backgroundQualification
Basic understanding of electrical / electronic principlesStrong problem solving and analytical skillsExcellent verbal and written communication skillsGood individual work habitsAbility to work effectively in cross-functional teamsProficiency with Microsoft applicationsStrong attention to dataAbility to handle occasional high stress situations in a professional mannerWilling to work occasional abnormal hours to provide support for overseas customers or technical teams at other Micron sitesBasic understanding of computer and other electronic hardware architecturesStatistical data analysisFamiliarity with JMP or similar statistical analysis softwareProgramming experience preferredFresh graduates are encouraged to apply