Customer Service - Mandarin

Job Summary : We are seeking a professional and detail-oriented Customer Service Executive (Mandarin Speaker) to support our accounting clients. This role focuses on delivering high-quality customer service by handling inquiries, providing guidance on account-related matters, and ensuring a smooth service experience. The ideal candidate has strong communication skills, understands basic accounting terms, and is passionate about delivering exceptional client support. Key Responsibilities : -Attend to inbound calls, emails, and WhatsApp inquiries from Mandarin-speaking clients regarding accounting-related services. -Provide support on billing issues, document submission, payment follow-ups, and general service inquiries. -Liaise with internal finance or operations teams to resolve client issues in a timely and efficient manner. -Ensure client records and requests are updated accurately in the CRM system. -Build and maintain strong client relationships by providing a professional and friendly customer experience. -Assist in coordinating appointments, follow-ups, or clarifications related to client accounts. -Handle and resolve complaints effectively and escalate to the relevant department when necessary. -Maintain knowledge of the company’s accounting services, processes, and key compliance guidelines. - - -   Benefits : -Competitive basic salary with performance incentives. -EPF, SOCSO, and EIS contributions. -Training and ongoing development opportunities. -Supportive team environment with potential career advancement. -Strategic location with access to public transport (Plaza Sentral, KL).   Work Mode : On-site at Plaza Sentral, Kuala Lumpur   [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-srg-asia-pacific-sdn-bhd-job-customer-service-mandarin]

Requirements : -Fluency in Mandarin and English (spoken and written) is mandatory. -Minimum SPM; Diploma or Degree in Accounting, Finance, Business Administration, or a related field is an advantage. -At least 1 year of experience in customer service, accounting support, or client-facing roles. -Basic understanding of accounting concepts (e.g., invoicing, statements, reconciliation). -Strong interpersonal, communication, and problem-solving skills. -High attention to detail and the ability to manage multiple client inquiries professionally. -Proficient in Microsoft Office (Excel, Word, Outlook).