IT Engineer

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution-driven tools.

Job Brief :

Responsible for providing customer support such as troubleshooting Machine, configure software, troubleshoot applications software(OS, MCS, BPS), any piece of computer related peripheral or software that customer would be using.

Job Responsibilities :

• Log and response to all 1st level support call, as single point of contact to resolve the ticket.
• Provide level 2 & level 3 support to existing customer for all ITS solution via remotely or onsite.
• Responsible on testing, troubleshoot network operating system, software and hardware.
• Being familiar with network operating system, software and hardware.
• Work within a ticketing system and create documentation for new processes.
• Providing recommendations about support and information access.
• Maintaining an updated inventory of software, software license / versioning, hardware contract and resources.
• Demonstrated aptitude for continuous learning and innovative thinking.
• Responsible to collaborate with internal team for support if required.
• Responsible to communicate and records all incident raise during issue resolution.
• Escalate to service team for printing issue that required technician onsite support
• Escalate to vendor if solution that required vendor onsite / remote support
• Performing any other IT related duties assigned.
• Performing after hour on-call work when necessary.
• Support remote users' problem from Branches where necessary.
• Prepare log tickets on any users request attended and close the ticket upon issue resolved.
• Prepare a resolution after each log tickets has been done.
• Generate monthly incident report.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.
• Performs any other ad-hoc task requested by supervisor / Manager.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!