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Technical Support Executive

Technical Support Executive

Excel Envirotech Resources Sdn BhdPetaling Jaya, Selangor, Malaysia
2 hari lalu
Penerangan pekerjaan

Requirements

  • Minimum 2-3 years of working experience in technical support
  • Diploma or degree in IT, Computer Science, Engineering, or related field.
  • Able to speak and write in Bahasa Malaysia & English.
  • In-depth knowledge of computer hardware, software and networks.
  • Knowledge of MS Office, cloud services (e.g., Microsoft 365, Google Workspace), remote support tools (e.g., TeamViewer, AnyDesk).
  • Proficiency in operating systems (e.g., Windows, macOS, Linux).
  • Experience with basic networking (e.g., IP configuration, DNS, VPN setup).
  • Strong customer service background—handling queries calmly, professionally, and efficiently.
  • Experience in managing difficult users or urgent support requests.
  • Capable of explaining technical terms in simple, clear language.
  • Ability to learn technical details quickly and provide accurate solutions to users.
  • Experience providing Level 1 or Level 2 support (depending on the role level).
  • Willing to travel overseas & locally with own transport (Car).
  • Able to join immediately.
  • Full-time employment only

Responsibilities

  • Able to install, maintain, troubleshoot, and repair equipment or systems
  • Handling customer technical support cases through onsite, phone & email submissions.
  • To provide technical support, resolve queries, and train end users.
  • To perform weekly & monthly maintenance for customers' equipment.
  • To troubleshoot, diagnose & repair hardware / software problems.
  • Assist staff or customers.
  • Monitoring hardware, software & system performance.
  • Writing basic reports on findings, completed work, or suggestions for improvement.
  • Keeping service logs and maintenance records up to date.
  • Identifying and repairing faults or breakdowns to minimize downtime.
  • Ability to learn technical details quickly and provide accurate solutions to users.
  • Communicating effectively with supervisors or engineers.

    • Benefits

  • KWSP, SOCSO ,EIS provided
  • Annual leave
  • Petrol allowances & travelling allowances.
  • Yearly performance incentive
  • Medical coverage.
  • 5 working days a week
  • Training will be provided

    • Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Training Provided

    • Skills

    Technical Support Active Listening Problem Solving Troubleshooting Customer Service Communication Skills Multitasking

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    Executive Technical • Petaling Jaya, Selangor, Malaysia